Exchange and Return Policy

Exchange and Return Policy

We want every order to feel easy and worry-free. If you receive a damaged, incorrect, or unexpected item, our team will help you with a smooth exchange or return process.

1. Return and Exchange Window

Customers must contact Boujee Closet within 48 hours of receiving the order to request an exchange or return.

Requests made after 48 hours may not be accepted.

To start a request, please contact us through WhatsApp or our customer support channel with:

1. Order number.
2. Customer name.
3. Phone number.
4. Product name.
5. Clear photos or video of the product.
6. Reason for exchange or return.

We strongly recommend recording an unboxing video after receiving your order. This helps us resolve any claim faster.

2. Eligible Items

An item may be eligible for exchange or return if:

1. The product is damaged during delivery.
2. The wrong item was delivered.
3. The wrong colour or variant was delivered.
4. The product has a visible manufacturing defect.
5. The item is unused, unworn, and in original condition.

All returned items must include the original packaging, tags, accessories, dust bag, and any included items.

3. Non-Eligible Items

The following items are not eligible for exchange or return:

1. Items that have been used, worn, washed, altered, or damaged after delivery.
2. Items without original tags, packaging, or accessories.
3. Items returned after the 48-hour request window.
4. Items damaged due to misuse, improper handling, or storage.
5. Slight size or measurement differences due to manual measurement.

4. Exchange Process

Once your request is approved, our team will guide you through the exchange process.

Exchanges are subject to product availability.

• If the replacement item has a higher price, the customer must pay the price difference.
• If the replacement item has a lower price, the remaining balance may be issued as store credit.
• If the requested replacement item is unavailable, Boujee Closet may offer an alternative product, store credit, or a refund, depending on the case.

5. Return Process

After approval, the customer must return the product in secure packaging.

The item will be inspected after we receive it. The exchange, refund, or store credit will only be processed after the product passes our quality check.

If the returned item is found used, damaged, incomplete, or not in original condition, Boujee Closet reserves the right to reject the request.

6. Refund Policy

Approved refunds will be processed within 4 to 5 business days after the returned item has been received and inspected.

Refunds may be issued through:

1. bKash.
2. Nagad.
3. Bank transfer.

For Cash on Delivery orders, customers must provide accurate payment details for the refund.

Original delivery charges are non-refundable, unless the return is caused by a wrong, damaged, or defective item sent by Boujee Closet.

7. Shipping Charges

If the item is damaged, defective, or incorrect due to an error from Boujee Closet, we will cover the return or replacement shipping cost.

For size, colour preference, change of mind, or customer-requested exchange, the customer will bear the return and reshipping cost.

8. Order Cancellation

Orders can be cancelled before dispatch.

Once an order has been dispatched, cancellation may not be possible. In that case, the customer may request an exchange or return after receiving the product, subject to this policy.

9. Quality Check Before Delivery

Every Boujee Closet order is checked before dispatch to ensure the product, color, quantity, and packaging are correct.

However, if you receive a damaged or incorrect item, please contact us within 48 hours with proper proof so we can resolve the issue quickly.

10. Contact Support

For exchange, return, refund, or order-related support, please contact Boujee Closet through our official WhatsApp or customer support channel.

Our team will review your request and guide you through the next steps.